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Terms & Conditions

Policy for cancellations and missed appointments

Please contact us as soon as possible to let us know if you would like to cancel an appointment. Cancellations with less than 24 hours notice before the appointment or non attended appointments without any prior notice will be charged at the full price. We will provide you with as much notice as possible if we need to cancel/reschedule one of your appointments.

Payments and insurance policies

Please note that invoices are to be settled within 7 days from date of issue stated on the invoice.

If you intend to use private healthcare insurance and your insurance policy does not cover the full cost of each session, you will be responsible for the payment of any fees not covered by your policy. It is your responsibility to check with your insurers of any amount that will not be covered by them. We will also inform you of any unsettled fees and request that these are paid within 7 days from the date of invoice or with immediate effect should 7 days grace have passed.


All therapeutic and business contracts between clients and representatives of City Psychology Group (CPG) will be protected by rigid and secure boundaries of confidentiality.

CPG holds all recorded client information securely and will ensure the utmost confidentiality in the treatment of any such information. CPG's consultants abide by the boundaries of confidentiality as outlined within the Code of Ethics of the British Psychological Society and the Data Protection Act 1998.

Any disclosure to third parties of client information will only occur with the prior informed consent of the client. However please note, within psychological therapy it is standard procedure for our consultants to provide ongoing reports to the referring entities of clients around their treatment. Please advise the consultant should you not want any specific information to be disclosed. Within therapeutic contracts the boundary of confidentiality may be broken without client consent should the consultant consider a client to be at risk of harming themselves or others or if the consultant was liable to civil or criminal court proceedings in not disclosing information.

Boundaries of confidentiality will be discussed with clients further at the onset of all therapeutic and business contracts with CPG.

See Also

Anti-discrimination policy

City Psychology Group (CPG) values difference and diversity and does not discriminate on the grounds of age, gender, sexual preference or orientation, marital status, religion, race, colour, national origin, disability, heritage or political belief.

Complaints procedures

All our consultants are subject to the complaints procedures of their respective professional governing organisations. Please contact us for such relevant information.


All content of City Psychology Group's (CPG) websites are for general information only. CPG will not be held liable for your use of the information and accepts no responsibility for any decisions made or for any loss, damage or injury caused based on or deriving from the use of any information found on our websites. The content of our websites is not to be used in the diagnosis or treatment of any psychological conditions, nor is the information to be used to replace the services of a trained and qualified mental health professional. The useful links to other websites are provided only as courtesy, resource or reference and do not imply CPG's approval of these websites, their services or products. The information contained on any linked website, does not reflect the opinions, policies or standards of CPG. The copying, distributing and/or publishing of all or part of the content of our websites is prohibited.

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